What is a Superhost in Airbnb?

Airbnb defines Superhosts as “the top-rated, most experienced hosts on Airbnb, committed to providing you with outstanding hospitality.” To become one, you’ll have to meet a range of certain requirements set by Airbnb.

A Superhost is someone who goes above and beyond in their hosting duties and is a shining example of how a Host should be.

Becoming a Superhost on Airbnb is a prestigious achievement that reflects your commitment to providing exceptional guest experiences and maintaining a high standard of hospitality. As a Superhost, you not only gain recognition within the Airbnb community but also enjoy various benefits, including increased visibility, better search rankings, and a sense of accomplishment. In this post, we’ll guide you through the steps to becoming a Superhost and share valuable tips for maintaining your status.

So, what exactly should I achieve to get a Superhost status?

Consistent 5-Star Reviews: The foundation of achieving Superhost status is consistently receiving 5-star reviews from your guests. To ensure this, focus on:

• Communication: Respond promptly to inquiries and messages, addressing any concerns or questions your guests might have.
• Accuracy: Set accurate expectations about your listing, including amenities, location, and any potential limitations.
• Cleanliness: Maintain a spotless and well-organized space by thoroughly cleaning between guests.
• Thoughtful Touches: Go the extra mile with small gestures like providing welcome snacks, local recommendations, or a personalized note.
• Reviews: You should always leave Airbnb guest reviews to encourage them to do the same for you. Airbnb requires at least 80% of your guests (over the total stays) to have left you a review to qualify as a Superhost. Your host rating also needs to be at least 4.8 or higher.

Guest Satisfaction: Prioritise guest satisfaction by creating a comfortable and memorable stay:

• Check-In Experience: Offer a smooth and hassle-free check-in process, whether it’s in person or through self-check-in methods.
• Responsiveness: Respond to booking inquiries and requests promptly. Be available during your guests’ stay to address any issues promptly and efficiently.
• Flexibility: Accommodate reasonable guest requests when possible, such as check-in/out times or special arrangements.

Listing Quality: Your listing should stand out and accurately showcase your space:

• High-Quality Photos: Use well-lit, high-resolution images that showcase your property’s best features.
• Detailed Description: Write a compelling and comprehensive description of your space, highlighting its unique aspects.
• Clear House Rules: Set clear expectations for guests regarding rules, policies, and any specific requirements.

Consistent Bookings: Aim for a steady stream of bookings to demonstrate your popularity and reliability:

• Competitive Pricing: Research similar listings in your area and set a competitive yet reasonable price for your space.
• Availability: Keep your calendar up-to-date and consider offering discounts for longer stays or off-peak periods.
• Quick Responses: Respond promptly to booking requests to secure reservations and minimize potential vacancies.

Host Commitment: Show your dedication to being an outstanding host:

• Hosting Frequency: Maintain an active hosting schedule to demonstrate your commitment to providing exceptional experiences.
• Cancellations: Minimize cancellations, as they can negatively impact your Superhost eligibility.

Becoming a Superhost on Airbnb requires a genuine passion for hospitality, attention to detail, and a strong commitment to creating memorable experiences for your guests. By consistently earning 5-star reviews, prioritising guest satisfaction, maintaining a high-quality listing, securing consistent bookings, and demonstrating your dedication, you’ll be well on your way to achieving and maintaining Superhost status. 

What do I need to qualify for an Airbnb Superhost badge?

• Host at least 10 trips, or have 3 reservations that total at least 100 nights.
• Maintain a 90% response rate or higher.
• Maintain a 1% cancellation rate (1 cancellation per 100 reservations) or lower.
• Maintain a 4.8 overall rating.

When can I become a Superhost?

• Every quarter, Airbnb assesses your hosting performance for the past 12 months, starting from specific dates: January 1st, April 1st, July 1st, and October 1st.
• You don’t need to have hosted for the entire 12 months to qualify.
• If you meet the program requirements by the assessment date, you’ll automatically become a Superhost without needing to apply.
• Your Superhost badge will appear on your listing within about a week of achieving the status.

How do I know if I got Superhost status?

1. Log In to Your Airbnb Account: Go to the Airbnb website (www.airbnb.com) or open the Airbnb app and log in to your host account.
2. Access Your Dashboard: Once logged in, navigate to your host dashboard. This is usually the homepage after logging in, but you can also click on your profile picture or icon to access your account.
3. Check for the Superhost Badge: On your dashboard or profile page, look for a badge or icon that indicates Superhost status. This badge is a special symbol that signifies your Superhost recognition. It’s typically displayed next to your profile picture or listing photos.
4. Review Your Notifications: Airbnb may also send you notifications or emails to inform you that you’ve achieved Superhost status. Check your notifications or inbox for any messages from Airbnb regarding your hosting performance.

You can also go to Superhost under Performance to track how you’re doing for each of the Superhost requirements.

Do Superhosts get paid more?

Being a Superhost on Airbnb does not directly result in higher payment rates for your listings. Superhost status is primarily a recognition of your exceptional hosting performance and commitment to providing an outstanding guest experience. While achieving Superhost status can enhance your credibility and attract more bookings, it does not automatically lead to increased payment for your listings.

However, as a Superhost, you can gain an extra 20% on top of the usual referral bonus if you get a new host to join and list on Airbnb.

BONUS: If you maintain your Superhost status for a year or more, you’ll be rewarded with a $100 Airbnb coupon.

Do I get better support as a Superhost?

Yes, Superhosts on Airbnb do receive enhanced support and priority assistance from the platform. Airbnb values its Superhosts and recognises their contribution to the community by offering them specialized support and additional resources. Here are some ways in which Superhosts may receive better support:

Priority Support: Superhosts often have access to a dedicated customer support line or team, which can provide faster response times and more personalized assistance.

Dedicated Superhost Resources: Airbnb may offer Superhosts access to exclusive resources, guides, and educational materials to help them improve their hosting skills and provide exceptional guest experiences.

Early Access to Features: Airbnb occasionally tests new features or updates with its Superhost community before rolling them out to all hosts. This gives Superhosts the opportunity to provide feedback and adapt to changes ahead of others.

In essence, being an Airbnb Superhost not only enhances your reputation but also grants you exclusive privileges, heightened support, and increased opportunities for success within the hosting community.